At Luna Bronze, our fulfilment team works hard to get your glow on the move as quickly as possible. We aim to dispatch all orders within 1 business day, because we know you're excited to glow!. However, during periods of increased demand (like major

At Luna Bronze, our fulfilment team works hard to get your glow on the move as quickly as possible. We aim to dispatch all orders within 1 business day, because we know you&apos;re excited to glow!However, during periods of increased demand (like major sales, product launches, or viral moments), dispatch times may extend slightly. In these rare cases, it can take up to 7 business days for your order to leave our warehouse.We know delays aren&#x2019;t ideal, and we&#x2019;re always doing our best to get your bronzed beauties to you as fast as we can. You&#x2019;ll receive a shipping confirmation with tracking details as soon as your order is on its way.If it&#x2019;s been more than 7 business days and you haven&#x2019;t received an update, feel free to <a href="https://help.lunabronzetanning.com/en-US/contact">Contact Us</a> and our team will be happy to help.Thanks for your patience - and for being part of the Lunaverse &#x263E;

Why hasn’t my order shipped yet?

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit. To include Shipping Protection, simply select the option in your cart before completing you

Shipping Protection is an optional service you can add to your order during checkout to safeguard your purchase against loss, damage, or theft during transit.To include Shipping Protection, simply select the option in your cart before completing your purchase.Coverage starts as soon as you check out and remains in place until your order is delivered to the provided address. This service ensures peace of mind, allowing you to shop confidently knowing your purchase is protected from potential delivery issues.In the event of a claim, please contact us directly. We require up to 72 business hours to investigate the issue. If it cannot be resolved within this timeframe, we will reship your order in full at no additional cost.

What is Shipping Protection?

Shipping to Australia, mate? Here’s everything you need to know…

AUSTRALIA 🇦🇺

Shipping to New Zealand? Here’s everything you need to know…

NEW ZEALAND 🇳🇿

Shipping to Canada? Here’s everything you need to know...

CANADA 🇨🇦

Shipping to the USA? Here’s everything you need to know…

UNITED STATES 🇺🇸

Shipping to UK, alright? Here’s everything you need to know…

UNITED KINGDOM 🇬🇧

Shipping to the rest of the world? Here’s everything you need to know…

EVERYWHERE ELSE 🌎

Our friendly customer service team is available Monday to Friday, during Australian Business Hours 8am-5pm AEDT.

Feel free to shoot our friendly team a message. Our friendly customer service team are currently away on a break but a team member will get in touch with you ASAP.

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